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Our Return Policy

We appreciate our customers at Tropaholic, and we want your shopping experience to be easy and carefree. Just like in the Islands! If you are not completely satisfied with your purchase, you may exchange or return your purchase within 30 days upon receiving the package (items must be in new, unworn, unused condition with tags attached in the same manner as when received).

You are responsible for the return shipping costs. When making an exchange, we will cover the shipping costs delivered back to you.

Please ship through a traceable carrier such as USPS, UPS, or FedEx. Tropaholic is not responsible for packages that aren’t received if sent via a non-traceable carrier.

For more information please read our simple Exchange / Returns Policy and Notes below.

Need help? Just give us a call (1-866-937-8779). Our friendly staff would love to answer any questions you may have.

Exchange Instructions

If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask!

  1. Place a new order on the website. (If you are not in a hurry simply ship your item back to us with enclosed Packing Slip and we will handle the details.)
  2. Fill out the exchange information on the Packing Slip included in your pkg. Circle the item(s) for exchange. (You may exchange for any item on our website.)
  3. Mail item(s) for exchange with completed Packing Slip. (We suggest you insure your pkg. as we are not responsible for lost pkgs.) *Please note that you are responsible for return shipping costs.
  4. Upon receipt of your exchange, we will credit your account within 2-4 business days for the product purchase amount.
  5. If you do not want to make a new purchase at this time you may request a credit. Credits will receive a gift certificate via e-mail. You have up to 1 year to use your credit.

Return Instructions

If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask!

  1. Fill out the return information on the enclosed Invoice. Circle the item(s) for return on your Invoice.
  2. Mail item(s) for return with the Invoice included. We suggest that you insure your pkg.
  3. Upon receipt of your return items, we will credit your account less original shipping costs. Refunds will be processed in 7-10 business days and may take 3-4 days to post to your account. Return shipping costs are non-refundable.

Please Note:

  • Items to be exchanged or returned must be received within 30 days of the date your order shipped from us. (Any items received after 30 days will receive a site credit, anything returned after 60 days will be shipped back to the customer at their expense.)
  • Refunds can only be issued to your original payment method or in the form of site credit.
  • Return shipping costs are non-refundable, except in cases where we have made an error. E-mail or call us before returning item shipped in error so we can make arrangements.
  • Items must be in new, unworn, unused condition with tags attached in the same manner as originally received. Please neatly fold your items. Returns received balled up or shoved into packaging will be assessed a 20% restocking fee.

Refused Packages

If a package is refused you will be responsible for all shipping fees incurred by Tropaholic.

Non-Refundable or Exchangeable Items

The following items are not refundable or exchangeable:

  • Returns received after 60 days of the original order shipment date.
    Returns received in damaged or worn condition, or without tags attached in the same manner and fasteners as when received.
  • Hair flowers.
  • All items listed in Party Supply Section.
  • Jewelry that has their quality tabs removed.
  • Shoes and Sandals in worn condition with tags removed.
  • Bulk Orders. (Exchanges can be made for minimal items in the order. Contact us.) *Bulk orders are defined as orders with 10 or more similar items.
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