When your order ships we will e-mail you a shipping notice.
Please call us or e-mail us any additions to the order. If you would like to cancel an item or an order it is best to call us. Please note that once an order has shipped it is no longer editable.
You should receive a tracking number by the evening your order ships. In order to expedite your order we may ship from different locations. If you do not receive a tracking number you may call or e-mail us for expected time of arrival. Usually you will receive your order within 2 to 5 business days after you receive our shipping notice. First Class mail only provides shipping and arrival information. There is no transit information available for First Class mail. Please e-mail or call Tropaholic with any concerns.
- Click the “My Account” link at the top right side of our site.
- Enter your email address.
- Select “I am a new customer.”
Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private.
Click the “My Account” link at the top right hand side of our site to edit your account information.
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
We offer Free shipping on all orders with clothing to all US Destinations including Hawaii and Alaska. Any items combined with clothing automatically receive free shipping through system default. Simply choose Free Shipping in Drop Down box during checkout.
All other items (accessories, belts, sandals, party supplies etc.) require a total purchase amount of $75 to receive free shipping. When choosing any of these items simply choose the best shipping option for your needs in the Drop Down box at checkout.
Tropaholic ships most orders the same day, if received by 2:00 pm EST, or the following business day, as long as the items are in stock.
We try to maintain inventory on all our items. However, from time to time we may experience the need to place some items on back-order. We will notify you within 24 hrs by e-mail if the item you ordered is temporarily out of stock and when you can expect shipment. (Most of our items take only 3 to 5 business days to restock. Some items in production take 2 to 3 weeks to restock.). If you can’t wait for the item to be restocked we will be happy to assist you in choosing a more than suitable alternative or cancel the item from your order.
For special events: Please order at least 2 to 3 weeks in advance.
Yes! We ship to the following Countries: American Samoa Australia Bahamas Barbados Bermuda Canada England Guam Holland India Japan Liechtenstein Micronesia New Zealand Puerto Rico St. Martin St. Thomas Switzerland United Arab Emirates United Kingdom US Virgin Islands Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site.
Please note: All International payments must be made through PayPal. If you do not have a PayPal account, one can easily be set up during check-out.
International customers will be responsible for any duties or costs charged by their local customs office. Unfortunately, we can not mark your package as a “gift” or intentionally mark down the price of merchandise. It is illegal and we could be subject to heavy fines. Please note: We have no control over your package once it leaves our warehouse. We insure all packages, but you must make every effort to give complete and accurate shipping information.
Perfumes & Colognes may not be shipped Internationally.
Returns and Exchanges
If you are not completely satisfied with your purchase you may return it. Some basic exclusions apply. Please visit our Return and Exchange Policy page for more details.
Pricing and Billing
There is no tax on all orders that originate and are delivered outside of Florida at this time. We charge required Florida excise tax of 6.0% for Florida residents, since our business is located in Florida.
Click into “My Account” link at the top right hand side of our site then click “Order Status” to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Gift Wrapping and Gift Certificates
We charge $6.00 per item for gift-wrapping. When you check out, you will have an option to have your order gift wrapped and can enter a brief message to the recipient that you want included along with the gift.
Note: If you would like to include just a gift message, we will be happy to do that free of charge!
If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To purchase a gift certificate for someone, click here.
Discounts and Promotions
Coupons can not be combined. However most offers may be combined with free shipping for clothing.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.