Tropaholic Exchange / Return Policy

Exchange Instructions – Clothes ship Free – USA!

If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask!

1. Place a new order on the website.
2. Fill out the exchange information on the Packing Slip included in your pkg. (You may exchange for any item on our website.)
3. Mail item(s) for exchange with Invoice filled out at bottom of page. *Please note that you are responsible for return shipping costs. We will provide a postage paid label upon request which will be deducted from your return. Clothing return label cost is $6.99 (Returns of 4 or more clothing items will require additional fees.). All other item labels are $9.00 (Bulky heavy items will require more postage). Or you can return the items yourself just be sure to insure the pkg. as we are not responsible if it is lost in transit.
4. Upon receipt of your exchange, we will credit your account within 2-5 business days for the product purchase amount.
5. If you do not want to make a new purchase at this time you may request a credit. Credits will receive a gift certificate via e-mail. You have up to 1year to use your credit.

Return Instructions

If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask!

1. Fill out the return information on the enclosed Invoice.
2. Mail item(s) for return with the Invoice included. We suggest that you insure your pkg.

(Continued on BACK of page.)

3. Upon receipt of your return items, we will credit your account less original shipping costs. Refunds will be processed in 2-5 business days. Return shipping costs are non-refundable.
4. We will provide a postage paid label upon request which will be deducted from your returned item with a cost of $6.99 for clothing (Returns of 4 or more clothing items will require additional shipping fees). All other item labels are $9.00 (Bulky heavy items will require more postage.). Or you can return the items yourself just be sure to insure the pkg. as we are not responsible for lost or damaged packages. 
5. (Returns of 5 or more items will incur a 3% credit card processor fee as card processors will not refund us for fees charged to original pmt.)

Please Note:

• Items to be exchanged or returned must be received within 30 days of the date your order shipped from us. (Any items received after 30 days will receive a site credit, anything returned after 60 days will be shipped back to the customer at their expense.) Note: All holiday orders made between Nov. 1st and Dec. 24th may be returned by January 24th.
• Items must be in new, unworn, unused condition with tags attached in the same manner as originally received. Please neatly fold your items. Returns received balled up or shoved into packaging will be assessed a 20% restocking fee.
• Refunds can only be issued to your original payment method or in the form of site credit.
• Return shipping costs are non-refundable, except in cases where we have made an error. E-mail or call us before returning item shipped in error so we can make arrangements.
• GIFTS may be exchanged with like kind items on our website. See exchange policy. Call or email with questions.

Non-Refundable or Exchangeable Items

The following items are not refundable or exchangeable:

• Returns received after 60 days of the original order shipment date.
• Returns received in damaged or worn condition, or without tags attached in the same manner and fasteners as when received.
• Hair flowers.
• All items listed in Party Supply Section.
• Jewelry that has their quality tabs removed.
• Shoes and Sandals in worn condition with tags removed.
• Bulk Orders. (Exchanges can be made for minimal items in the order. Contact us.) *Bulk orders are defined as orders with 10 or more similar items.

FREE SHIPPING

Apparel orders in the US

Ship To: Tropaholic Inc.

11718 SE Federal Hwy., STE: 108

Hobe Sound, FL 33455         Toll Free: 1-866-937-8779